February 21, 2014
Premium Accounts FAQ

We’d like to give a quick status on the new Premium plans and thank you all for the support.  It’s been a little over a week since we introduced the new paid accounts and the support from our community has been terrific.  That said, we still have a ways to go to meet our goals and are working diligently to address as much of your input as possible.

Here are answers to many of the frequent questions that we’ve been receiving over the past week.

Q: Why no Paypal?

A: We just released Paypal payments. You can now use either secure credit card payments through Stripe, or checkout using Paypal.

Q: Why didn’t you do ads?

A: As we mentioned in our previous posts, we’re heavily committed to the open web and feel that ads put our neutrality in jeopardy.  We haven’t completely ruled out future advertising for non-premium accounts, but we will do everything possible to avoid that decision.

Q: What happens when my grace period or trial expires and I’m over the free feed limit?

A: If you’re over the limit and your trial is expired, then your feeds will stop updating. We won’t ever lock you out of The Old Reader, and you’ll always be able to see what your friends are sharing, and you’ll always be able to export your subscriptions to OPML.

Q: Does “6 months of post storage” extend to shared items and comments?

A: We keep shared items and comments forever. Those are never removed. The only posts that will ever be removed are the read and unread posts that you haven’t shared, liked, or starred.

Q: If feed refreshes are shared, how do the tiered feed refresh speeds work?

A: We do our best to store and fetch only unique feeds, so we fetch new posts for a feed once, and deliver the new posts for each user who is subscribed to that feed.

So, if one of the users who is subscribed to that feed decides to become a premium user, all of the feeds that user is subscribed to will begin updating faster. Any free users subscribed to the same feeds will get the faster refresh time as well.

Q: What is the Instapaper and Readability integration?

A: Instapaper and Readability integration is setup, so that if you go into settings and authorize those services, any time you Star a post, it will be shared to to those services. You don’t need to click “Sent to” and be redirected off to the other site. Just click Star and it all happens in the background.

Q: Where’s the bookmarklet?

A: The bookmarklet is a high priority feature for us. We think it’s a very valuable feature to be able to take any article you come across and put it into The Old Reader for later reading. It’s a bit of a big change, since now we don’t have the concept of a post without a feed, but we’re on it and it will be available soon.

Thanks for using The Old Reader!

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